--- title: Assistant Director / Ticket Operations summary: Manage daily ticket office functions, supervise staff, and ensure compliance with policies while providing excellent customer service in a fast-paced environment. published_at: '2026-02-26T09:52:00Z' updated_at: '2026-02-26T17:34:18Z' canonical_url: https://intercollegiate.co/job_posts/assistant-director-ticket-operations-239390 tags: - Ticketing - Facilities/Event Operations/Equipment --- # Assistant Director / Ticket Operations ## Overview | Field | Value | |-------|-------| | **School** | Virginia Polytechnic Institute and State University | | **Location** | Blacksburg, VA | | **Division** | DI | | **Conference** | ACC | | **Salary** | $45,000/yr | | **Work Type** | Full-time | | **Posted** | February 26, 2026 | | **Apply** | https://jobs.apply.vt.edu/jobs/assistant-director-ticket-operations-blacksburg-virginia-united-states | **Departments:** Ticketing, Facilities/Event Operations/Equipment --- ## Job Description **Job Description** The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community. The Assistant Director for Ticket Operations plays a key role in the Ticket Operations unit, helping deliver a seamless sales and gameday experience, superior customer support, and strong financial integrity. This position is responsible for daily ticket office functions, supervising part-time staff, managing events, and providing exceptional service to fans and stakeholders while ensuring compliance with university, NCAA, and conference policies. This position reports to the Assistant AD / Ticket Operations. **Required Qualifications** Bachelor’s degree with relevant experience in a related field, or a master's degree. Experience working in ticket operations or similar fast-paced customer service environment. Functional knowledge of Paciolan ticketing software or similar platform. Proficiency with Microsoft Office applications (Excel, Access). Demonstrated customer service management experience. **Preferred Qualifications** Relevant supervisory experience in a customer service setting. Ability to work independently and meet deadlines in a high-volume environment. Working knowledge of NCAA rules regarding complimentary ticketing. Familiarity with Virginia Tech Athletics facilities. **Pay Band** {lPayScaleID} **Overtime Status** Exempt: Not eligible for overtime **Appointment Type** Restricted **Salary Information** Up to $45,000 **Hours per week** 40+. Nights and weekends as needed. **Review Date** 3/10/2026 **Additional Information** SEE MORE ABOUT WORKING IN VT ATHLETICS AT [HTTPS://BEAHOKIE.COM/EMPLOYEE/](HTTPS://BEAHOKIE.COM/EMPLOYEE/)  The successful candidate will be required to have a criminal conviction check. **About Virginia Tech** Dedicated to its motto, _Ut Prosim_ (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. 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Click or tap if you trust this link.") college, [Graduate School](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgraduateschool.vt.edu%2F&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046909209%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2FJgnIvpAA761Zd9IcQP35ZvpGqFmzB8jzQTwetE5bCE%3D&reserved=0 "Original URL: https://graduateschool.vt.edu/. 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Click or tap if you trust this link."). The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous [Extension offices](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fext.vt.edu%2Foffices.html&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046927168%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=IlhGnUe%2FUYW0iK7cFI8tlSKtp46Sq4j8urZoe1HX1SQ%3D&reserved=0 "Original URL: https://ext.vt.edu/offices.html. 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If you are an individual with a disability and desire an accommodation, please contact **Stuart Cochran**  at **stuart@vt.edu**  during regular business hours at least 10 business days prior to the event. --- ## Virginia Polytechnic Institute and State University Ticketing 2025-2026 | Person | Role | |--------|------| | Chris Bales | Senior Director, Ticketing Operations | | Stephen Medley | Associate Athletics Director, Ticketing Operations, Systems Mangagement & Technology | | Kelly Knachel | Director, Ticketing Operations for Finance | | Zane Gregory | Director, Ticket Sales | --- ## Virginia Polytechnic Institute and State University Ticketing 2024-2025 | Person | Role | |--------|------| | Nancy Rodriguez | Senior Director, Ticketing Operations | | Chris Bales | Senior Director, Ticketing Operations | | Stephen Medley | Associate Athletics Director, Ticketing Operations, Systems Mangagement & Technology | | Kelly Knachel | Director, Ticketing Operations for Finance | | Zane Gregory | Director, Ticket Sales | | James Kaplan | Manager of Ticket Sales | --- ## Virginia Polytechnic Institute and State University Ticketing 2023-2024 | Person | Role | |--------|------| | Nancy Rodriguez | Senior Director, Ticketing Operations | | Chris Bales | Senior Director, Ticketing Operations | | Patrick Ryan | Senior Director, Ticket Sales | | Stephen Medley | Associate Athletics Director, Ticketing Operations, Systems Mangagement & Technology | | Kelly Knachel | Director, Ticketing Operations for Finance | | Zane Gregory | Associate Director, Ticket Sales | --- ## Virginia Polytechnic Institute and State University Equipment 2025-2026 | Person | Role | |--------|------| | Erik Lewis | Senior Director, Equipment Services | | Stewart Carter | Senior Director of Football Equipment Services | | Bruce Garnes | Director, Equipment Services - Men's Basketball, Men's Golf, Women's Golf, Men's Tennis, Women's Tennis | | Daniel Mervos | Associate Director, Equipment Services - Baseball, Swimming & Diving, Spirit Squads, Women's Soccer | | Nahki Oliver | Assistant Director for Olympic Sports | | Drew Tranum | Assistant Director of Football Equipment Services | --- ## Virginia Polytechnic Institute and State University Equipment 2024-2025 | Person | Role | |--------|------| | Erik Lewis | Senior Director, Equipment Services | | Bruce Garnes | Director, Equipment Services - Men's Basketball, Men's Golf, Women's Golf, Men's Tennis, Women's Tennis | | Stewart Carter | Director of Football Equipment Services | | Daniel Mervos | Associate Director, Equipment Services - Baseball, Swimming & Diving, Spirit Squads, Women's Soccer | | Nahki Oliver | Assistant Director for Olympic Sports | | Drew Tranum | Assistant Director of Football Equipment Services | --- ## Virginia Polytechnic Institute and State University Equipment 2023-2024 | Person | Role | |--------|------| | Erik Lewis | Senior Director, Equipment Services | | Bruce Garnes | Director, Equipment Services | | Stewart Carter | Director, Equipment Services - Football | | Daniel Mervos | Associate Director, Equipment Services | | VanDyke Jones | Assistant Director of Equipment | | Nahki Oliver | Assistant Director for Olympic Sports | --- ## Virginia Polytechnic Institute and State University Event Management/Game Day Operations 2025-2026 | Person | Role | |--------|------| | Tyler Terry | Senior Director, Broadcast Operations | | Cara Walters | Senior Associate Athletics Director, Game Operations | | Zach Mackey | Director of Broadcasting, Men's Basketball Play-By-Play | | Natalie Holl | Associate Director, Events | | Evan Hughes | Assistant Director of Broadcast Services, Women's Basketball & Baseball Play-By-Play | | Jonathan Salek | Assistant Director, Broadcast Operations | --- ## Virginia Polytechnic Institute and State University Event Management/Game Day Operations 2024-2025 | Person | Role | |--------|------| | Tyler Terry | Senior Director, Broadcast Operations | | Cara Walters | Senior Associate Athletics Director, Game Operations | | Zach Mackey | Director of Broadcasting, Men's Basketball Play-By-Play | | Evan Hughes | Assistant Director of Broadcast Services, Women's Basketball & Baseball Play-By-Play | | Natalie Holl | Assistant Director of Donor Experience, Special Events | | J.D. Castleman | Assistant Director, Broadcast Operations | --- ## Virginia Polytechnic Institute and State University Event Management/Game Day Operations 2023-2024 | Person | Role | |--------|------| | Cara Walters | Senior Associate Athletics Director, Game Operations | | Zach Mackey | Director of Broadcasting, Men's Basketball Play-By-Play | | Evan Hughes | Assistant Director of Broadcast Services, Women's Basketball & Baseball Play-By-Play | | Natalie Holl | Assistant Director of Donor Experience, Special Events | | J.D. Castleman | Assistant Director, Broadcast Operations | --- ## Virginia Polytechnic Institute and State University Facilities 2025-2026 | Person | Role | |--------|------| | Greig Denny | Athletics Facilities Assistant, Tennis, Track and Softball | | Brittany Lee | Associate Athletics Director, Facilities Management & Finance | | Casey Underwood | Senior Associate Athletics Director, Facility Maintenance and Capital Projects | | Eric Bremner | Director, Landscaping | | Pete Pool | Director, Lane Stadium, Baseball, Thompson Field, Beamer Lawson | | Emerson Pulliam | Associate Director, Fields | | Andy McReynolds | Associate Director, Soccer, Lacrosse, Cross Country | | Ronnie Turpin | Assistant Director, Lane Stadium, Baseball, Thompson Field, Beamer Lawson | --- ## Virginia Polytechnic Institute and State University Facilities 2024-2025 | Person | Role | |--------|------| | Greig Denny | Athletics Facilities Assistant, Tennis, Track and Softball | | Brittany Lee | Associate Athletics Director, Facilities Management & Finance | | Casey Underwood | Senior Associate Athletics Director, Facility Maintenance and Capital Projects | | Eric Bremner | Director, Landscaping | | Pete Pool | Director, Lane Stadium, Baseball, Thompson Field, Beamer Lawson | | Emerson Pulliam | Associate Director, Fields | | Andy McReynolds | Associate Director, Soccer, Lacrosse, Cross Country | | Ronnie Turpin | Assistant Director, Lane Stadium, Baseball, Thompson Field, Beamer Lawson | --- ## Virginia Polytechnic Institute and State University Facilities 2023-2024 | Person | Role | |--------|------| | Brittany Lee | Assistant AD, Facilities Management & Finance | | Casey Underwood | Senior Associate Athletics Director, Facility Maintenance and Capital Projects | | Eric Bremner | Director, Fields | | Pete Pool | Director, Stadium and Fields | | Emerson Pulliam | Associate Director, Fields | | Andy McReynolds | Associate Director, Fields | | Ronnie Turpin | Assistant Director, Stadium and Fields | | Scott Bradshaw | Assistant Director, Facilities |