Manager of Ticket Sales and Service

Position Details

Position Information

Job Title

Manager of Ticket Sales and Service

Department

Athletic Marketing

Job Code

A21316

Job category

View Full Description

Position Details

Position Information

Job Title

Manager of Ticket Sales and Service

Department

Athletic Marketing

Job Code

A21316

Job category

Full Time Staff

Terms and Hours

Full Time Exempt

Salary Range

Starting Salary $49,000; commensurate with experience

Job Summary

The Manager of Ticket Sales & Service will be responsible for the Paciolan ticket system and oversee day to day operations of the Ticket Box Office with a focus on building customer relations and promoting group experiences to increase sales and attendance at University of Portland home athletic events. This position reports to the Assistant Athletic Director, Ticket Sales and Operations and will serve as a key member of the Athletic Department ticket office.

Core Duties

• Oversee the Paciolan ticketing platform and related processes for Athletics, including but not limited to package creation, pricing structures, email campaign execution, and overall database management.
• Reconcile all ticket sales/account receivables in accordance with University of Portland policies and processes while ensuring compliance with state and federal regulations.
• Provide monthly reporting and analysis of ticket sales and communication metrics to Assistant Athletics Director. Oversee all season and single game ticketing financials reported to the Vice President for Athletics and Senior Associate Athletic Director.
• Serve as a key Athletics ticket representative at events to ensure questions are answered, ticket problems are solved, and fans have a positive experience.
• Build and maintain relationships with season ticket holders, alumni, community partners and prospective customers providing exceptional customer service via phone, email, online and in-person communication methods.
• Collaborate with internal campus partners to drive ticketing opportunities and sales.
• Work with Associate Athletic Director in developing new revenue streams for soccer, basketball, volleyball and baseball.
• Train staff and student employees on TicketsWest/Paciolan system and manage Chiles Center Box Office daily operations and ensure appropriate staffing for home games.
• Support ticket distribution and execution for University events held at Athletic Events, including Commencement.
• Serve as a liaison to outside ticketing representatives for events hosted at Merlo Field, Chiles Center and Joe Etzel Field.
• Supervise Athletics Student Employees. Supervisory responsibilities include hiring processes, setting of expectations, training and professional development, performance management and evaluations, and disciplinary processes up to termination of employment.
• Assist with coordination of Athletics programs and event logistics as needed.
• May be required to drive student athletes and other personnel to practice, games, or other functions to support Athletic Department.

**Other duties as relevant to the duties of the position or as assigned by supervisor or designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position’s purview and responsibility.**

Education & Experience

• Required: Bachelor’s degree
• Required: Two years of professional experience with ticket sales/platforms.
• Preferred: Prior experience with community sales outreach, familiarity with Sales Force and Paciolan ticketing system.
• Or a combination of equivalent education and/or experience.

Certifications & Licenses

• Required: Drivers License

Knowledge, Skills & Abilities

• Ability to learn and support the mission of the University of Portland and the University’s Athletics Department.
• Competence with and commitment to inclusive excellence ability to be an effective partner with diverse students, faculty, and staff.
• Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of individuals, groups, policies, and processes.
• Ability to consistently handle and follow through with multiple projects and assignments and meet deadlines.
• Strong orientation towards taking initiative and ownership of projects and assignments and being proactive with projects, assignments, and process improvements.
• Strong organizational and time management skills; excellent attention to detail and accuracy.
• Strong critical thinking, problem solving, decision-making, and judgment skills.
• Ability to work effectively independently as well as in a team setting; ability to effectively receive supervisory direction.
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Effective ability to use and learn computers, technology, software, and applications at level of sophistication required for the duties of the position, including, without limitation, Microsoft Office (Outlook, Word, Excel, and PowerPoint), the internet, marketing and social media, and data analysis related applications.
  • All University of Portland positions require the ability to quickly learn and use new technologies, software, and applications in depth and at level of proficiency required for duties of the position. In most situations, the necessity of learning, using, and supporting new technologies, software, and/or applications does not change a job description nor make the position one that involves higher level duties.

Physical Requirements

• Frequently: sit, perform desk-based computer tasks; use fine manipulation and grasp; use a telephone; write by hand; sort and file paperwork.
• Occasionally: stand and walk; twist; lift, carry, push, and pull objects that weigh up to 25 pounds.
• Frequently: ability to attend events and activities on or off campus.
• Frequently: ability to interact and communicate with members of the University and others as necessary.
• Frequently: ability to work early mornings, evenings, nights, weekends, and/or holidays as necessary (in addition to regular work during University’s business hours of 8:30 a.m. to 4:30 p.m.).
• As necessary: ability to travel to events by car or air.

Working Conditions

• Hours of employment: will require working flexible and/or longer hours, including early mornings, evenings, nights, weekends, and/or holidays when necessitated by projects.
• Work-related stress: there may be stress from work-related situations such as those involving challenging, important, urgent, time-sensitive, or multiple matters.
• Travel: may require travel to events by car or air.

Work Standards

• Respect for the University’s mission and Catholic identity: demonstrates commitment to learning, respecting, and contributing to the mission of the University, a Catholic and Congregation of Holy Cross institution. The University’s mission statement states in relevant part: “we pursue teaching and learning, faith and formation, service and leadership in the classroom, residence halls, and the world.” The University’s Statement of Inclusion states in relevant part: “Our belief in the inherent dignity of each person is founded upon the social teaching of the Catholic Church. At the center of that teaching is the fundamental mandate that every person, regardless of race, color, religion, gender, sexual orientation, social or economic class, age, or disability shall be treated with respect and dignity.”

  • The full Mission Statement is at: www.up.edu/about/mission.
  • The full Statement of Inclusion is at: www.up.edu/disclosures/inclusion.

• Promote culture of safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Compliance with laws, policies, and procedures: subject to and expected to comply with all applicable laws as well as University, departmental, and other applicable policies and procedures, including but not limited to the personnel, business, and/or other policies of the University, NCAA, and WCC or other applicable organizations.

• Promotion of integrity and reputation: all Athletics Department positions share responsibility for promoting and maintaining the integrity and reputation of the University of Portland and its intercollegiate athletics program. In fulfilling the responsibilities of this position, the person hired is required to comply with both the letter and spirit of all University policies and procedures, laws, and NCAA and WCC rules and regulations.

• Compliance with driving related laws and requirements: when conducting university business while driving, must comply with the Oregon Vehicle Code and University of Portland driving requirements.

• Interpersonal skills: demonstrates the ability to work professionally with all University of Portland community members, external organizations, and any other person or organization employee interacts with related to his or her University position.

Benefits

Medical and dental insurance, life insurance, sick time and vacation time consistent with University policies, long-term disability insurance, flexible spending account benefits, tuition remission benefits generally starting after 90 days (employee) or 2 years (spouse and children) of employment, retirement contributions generally starting after 2 years of employment, and eligibility for the University’s home purchase assistance program consistent with program requirements. (Benefits are subject to all relevant University policies, practices, contracts, and any other relevant materials.)

Posting Detail Information

| Posting Number | S297-2023 | | Number of Vacancies | 1 | | Estimated Start Date | | | Open Date | | | Close Date | | | Open Until Filled | No | | Special Instructions Summary | |

Required Documents

Required Documents 1. Resume 2. Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

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