Director of Ticket Sales and Services

Job Summary

The primary duties of this position are to sell tickets, reconcile the revenue collected to the ticket audits at the close of the day, cash control, and provide excellent customer service to patrons.

Job Duties & Responsibilities

• Selling tickets for all athletic events
• Recording the revenue from all athletic events
• Process ticket sale transactions via ticket window, mail and telephone
• Obtain operational knowledge of Ticketmaster host system in great detail
• Review or perform balancing, depositing and reporting of daily ticket office receipts, as required
• Create and distribute ticket office sales reports
• Lead ticket seller
• Balancing cash and receipt drawers with Ticket Manager at the end of shift
• Work efficiently under high pressure and produce accurate results in a fast paced environment
• Maintain up to date daily/weekly ticket sales reports
• Assist in reconciling all game income including processing payments, maintaining files and records or invoices and payment from patrons using Excel

Job Summary

The primary duties of this position are to sell tickets, reconcile the revenue collected to the ticket audits at the close of the day, cash control, and provide excellent customer service to patrons.

Job Duties & Responsibilities

• Selling tickets for all athletic events
• Recording the revenue from all athletic events
• Process ticket sale transactions via ticket window, mail and telephone
• Obtain operational knowledge of Ticketmaster host system in great detail
• Review or perform balancing, depositing and reporting of daily ticket office receipts, as required
• Create and distribute ticket office sales reports
• Lead ticket seller
• Balancing cash and receipt drawers with Ticket Manager at the end of shift
• Work efficiently under high pressure and produce accurate results in a fast paced environment
• Maintain up to date daily/weekly ticket sales reports
• Assist in reconciling all game income including processing payments, maintaining files and records or invoices and payment from patrons using Excel
• Coordinate athletic events sales and parking at venue
• Efficient in Ticketmaster Archtics ticketing system
• Professional development webinars for continuous learning with ticketing in athletics
• Assist Ticket Manager in preparing for ticket sales at university venues by arranging petty cash bags, folder, supplies needed for game day ticket sellers

Qualifications

Minimum:

• Bachelor’s Degree
• One or more years of experience with cash management
• Effective written/oral communication
• Must be able to use Microsoft word and excel
• Advance knowledge of computerized ticket sales
• Great customer service experience
• Must be able to count, receive and distribute money
• Ticket master experience is required
• Strong organizational and general math skills
• Flexible in working weekends, irregular work hours and possible travel

Preferred:

• Master’s Degree in accounting or related business field
• Previous experience in intercollegiate athletics

Supplemental Information

Applications without the following will not be considered complete.

• Cover Letter
• Resume
• Transcript(s) if applicable
• Curriculum Vitae if applicable

Review of applications will begin October 16, 2025 and continue until position is filled.

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