Associate Director - Facilities and Operations
Posted Date: Aug 22, 2025
QUALIFICATION
-
Salary Expectation
Unknown -
Years of Experience
2+ Years -
Work Type
Full-time
The Smartest First Step
Pre-interview prep in one click. The dossier gives you the edge—fast.
Description
The Associate Director - Facilities and Operations position is an integral part of the Athletic Staff, overseeing facility management and operations of selected facilities, to potentially include but not limited to the ice rink, swimming pool, field hockey turf, and track & field complex. This position reports to the Associate Director of Athletics for Facilities & Operations
Major Areas of Responsibility
- Facility Maintenance
- Event Operations
- Maintain all functions of the Hart Center Ice Rink under the supervision of the Associate Director of Athletics - Facilities & Operations
- Maintain all functions of the Hart Center Pool
- Be able to obtain a Certified Pool Operator (CPO)
- Event and Crowd Management
- Student worker scheduling
- Part time employee scheduling
- Venue set-up and breakdown
Description
The Associate Director - Facilities and Operations position is an integral part of the Athletic Staff, overseeing facility management and operations of selected facilities, to potentially include but not limited to the ice rink, swimming pool, field hockey turf, and track & field complex. This position reports to the Associate Director of Athletics for Facilities & Operations
Major Areas of Responsibility
- Facility Maintenance
- Event Operations
- Maintain all functions of the Hart Center Ice Rink under the supervision of the Associate Director of Athletics - Facilities & Operations
- Maintain all functions of the Hart Center Pool
- Be able to obtain a Certified Pool Operator (CPO)
- Event and Crowd Management
- Student worker scheduling
- Part time employee scheduling
- Venue set-up and breakdown
- Coordination of visiting teams and officials
- Implementing emergency plans and procedures
- Overseeing all outside athletic rentals of assigned spaces
- Assist in the coordination and execution of conference and NCAA championships
- Establish best practices procedures to coordinate and facilitate total customer satisfaction for the constituents the department supports. Institute administrative procedures which facilitate the work of the staff and provide a service-oriented structure for those served
- While under direction of the Associate Director of Athletics - Facilities & Operations works effectively as a liaison between various departments to ensure that services, quality and costs are balanced. Supports the preparation and maintenance of the departmental operational budgets in accordance with procedures and uphold accountability for operating within approved budget limits.
- Conceive, develop, and implement innovative and creative solutions leading to continuously improved processes. Provide a means for frequent and on-going feedback to the department on the effectiveness of the constituents served.
Minimum Qualifications
- Bachelor's degree; Minimum of 2 - 4 years of experience with athletic event/facility management/operations and athletic scheduling at the collegiate/professional level
- Demonstrated knowledge of NCAA rules and regulations
- Demonstrated knowledge of athletic facilities management, including ice rink and pool operations
- Demonstrated ability to identify and resolve problems efficiently, effectively and independently
- Excellent communication skills and ability to work as a member of a team
- Ability to multi-task, detail oriented and ability to work with diverse group of staff members
- Strong customer service with the ability to troubleshoot and handle pressure situations
- Ability to thrive in a diverse, fast-paced student-athlete service driven environment
- Willing to work nights, weekends and holidays as needed
Preferred Qualifications
- Previous Division I intercollegiate athletic experience in event and facility management
- Experience with ice rink management and operations;
- Basic knowledge of Zamboni preventive maintenance and operation; Experience maintaining a quality ice surface
Core Competencies
- Collaboration: Exchanging information, ideas, thoughts and feelings thoughtfully with others in a manner that is proactive and enhances partnerships
- Inclusion: Actively engaging with the values of the College by promoting a work environment that embraces diversity and demonstrating respect for the opinions and beliefs of others
- Innovation: Performing one’s job with creativity and proactivity, improving procedures and problem-solving
- Mission/Service Orientation: Focusing on service to others and contributing to the College’s collective mission
- Responsibility: Taking ownership of one’s actions and accountability for one’s tasks and duties
- Employee Development: Commitment and initiative to help one’s employees be successful in achieving goals and growing professionally
- Team Management: Overseeing the success of your employees, helping to allocate resources appropriately and support the accomplishment of common goals
Disclaimer
The description above represents the most significant duties of this position but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned.
ADDITIONAL INFORMATION:
This is a full time, exempt level position. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:
- 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
- Condensed summer 4-day work week
Tuition & Education benefits
Wellness programs & ongoing Training and Development opportunities
Generous paid time off
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
APPLICATION INSTRUCTIONS:
Please attach a cover letter addressing the position requirements along with your resume.
In your cover letter please address how your work might support the College's commitment to inclusive excellence (https://aspire.holycross.edu/inclusive-excellence).
Please provide examples of how you have integrated diversity, equity, inclusion and belonging into your past work. For more information, please visit http://holycross.edu/diversity.
Review of applications will begin as received and continue until the position has been filled.
Apply Now